- contact@ezbdc.ca
- 9160 Boul. Leduc Suite 410, Brossard, Quebec J4Y 0E3
OUR MISSION
EZBDC’s mission is to help all types of companies, mainly car dealerships, meet and exceed their sales targets by providing a complete solution for managing all types of inbound requests (telephone, e-mail, chat, social media) to generate appointments and opportunities for the sales force. Not forgetting outbound call follow-up and follow-up with our AI-powered platform.
Notre formule combine à la fois le savoir-faire et les compétences de nos Associés en Développement des Affaires qui ont plus de 15 ans d’expérience dans l’industrie automobile, les métiers des centres d’appel, la vente et le Marketing Numérique.
WHAT WE HAVE TO OFFER.
EZ-BDC offers you a BDC agent service dedicated to your company, trained in customer relations follow-up via CRM and telephone follow-up.
We also offer a call center service (BDC Automotive) for your conquest campaigns, customer service or follow-up confirmations or appointments.
We also provide virtual reception and administrative assistant services. We also have an operations division to support your digital marketing via a number of unique and innovative solutions geared towards the future of technology. In addition, we offer a lead management service to optimize the management of incoming requests received by your company.
Solutions for Car Dealers
BDC Auotmobile, Lead management - Making appointments
Our solution for car dealerships guarantees one of the highest conversion rates in the industry, ranging from 20% to 35%, depending on optimal inventory management and the quality of your marketing. Our associates are experts in using most automotive CRMs.
If you’re not yet equipped with a CRM, our implementation consultants will help you select the one that best fits your needs and budget. We understand that establishing a Business Development Center (BDC) is a complex, lengthy, and costly process. There are many technical, logistical, and human challenges, from selecting the right candidates to their training, to managing staff turnover, which can significantly impact your operations and finances.
At EZ-BDC, we eliminate all these constraints with a turnkey solution. Our implementation consultants accompany you from the launch of your project, while our performance managers then take over the supervision and coaching of your dedicated agents to ensure their success, goal achievement, and coordination with your sales management.
With teams based in Quebec, Florida, and Morocco, our flexible, efficient, and reliable business model allows you to reduce your customer appointment costs by 30% to 50%. You invest significant sums in marketing and advertising every month; therefore, maximizing return on investment (ROI) is essential. Entrust us with the management of your BDC and experience a significant improvement in your business performance.
Private Sales and Renewal Relaunch
At EZ-BDC, we understand the crucial importance of maintaining strong relationships with your customers and maximizing opportunities for private sales and lease renewals. That’s why we offer a specialized service for private sales and follow-ups for automotive dealerships.
Our dedicated agents are specially trained to conduct targeted private sales campaigns, reaching out to your current and past customers to offer them exclusive deals and attractive incentives. Whether it’s promoting special events, advantageous financing offers, or exclusive discounts, we work closely with you to develop effective private sales strategies that drive sales and enhance customer loyalty.
Additionally, our service includes professional follow-ups for customers at the end of their lease, encouraging them to renew their contract or explore other vehicle options. Our agents are trained to provide exceptional customer service, address customer questions and concerns, and guide them through the renewal process.
With EZ-BDC by your side, you can rest assured that your private sales and follow-up campaigns will be managed professionally and efficiently, allowing you to maximize sales and customer loyalty. Contact us today to discover how our service can boost your sales and strengthen your customer relationships.
Mechanical Service and Body Shop
Many dealerships face challenges in maximizing revenue from their mechanical and body shop service departments. According to collected data, up to 40% of incoming calls to a service department may be missed or poorly managed, resulting in significant potential revenue loss.
The EZ-BDC solution addresses this challenge by providing dedicated agents who handle calls (parts and service) and body shop inquiries, schedule appointments, provide information to customers, and manage mechanic schedules. By using our service, you can reduce the risk of missing calls and leaving revenue opportunities on the table.
Additionally, our dedicated agents can make outbound calls for maintenance reminders, inspection offers, tire changes, and other services, contributing to increased service booking rates and customer retention.
By choosing our solution, you make the most of your service department and provide exceptional service to your customers. Through our solution, you can improve the operational efficiency of your service department while increasing revenue generated from mechanical and body shop services.
Automotive CRM and automation
At EZ-BDC, we understand the critical role that customer relationship management (CRM) plays in the automotive industry. That’s why we’ve partnered with a number of automotive CRM providers to offer you a tailor-made solution that meets your current and future needs, all within your budget. Our consultants are experts in the various CRM platforms and can help you choose the one that’s right for your dealership or automotive business.
Whether you’re looking for advanced lead management features, advanced reporting tools or seamless integration with your existing systems, we’re here to help. In addition to helping you choose the right CRM, we also offer a complete automation solution to simplify your lead management. With our turnkey solution, you can automate lead capture, follow-up and nurturing, ensuring that no opportunity is overlooked.
By leveraging the power of automation, you can improve the efficiency of your sales process, increase customer engagement and, ultimately, generate more sales. Let EZ-BDC be your trusted partner in implementing a CRM and automation strategy that will propel your automotive business to new heights.
Make an appointment
Are you looking to optimize your appointment management and provide impeccable customer service? EZ-BDC has the ideal solution for companies in all sectors.
Our team of qualified professionals will take your customers’ calls, answer their questions and schedule their appointments according to your availability. We understand how important every appointment is to your business, which is why we ensure that every interaction is handled professionally and efficiently.
Whether you’re a medical clinic, law firm, hair salon, fitness center or any other business requiring appointment management, our bespoke service is tailored to your specific needs.
By entrusting us with the management of your appointments, you benefit from optimal organization, increased customer satisfaction and greater productivity for your business. Don’t leave any call unanswered and offer your customers an exceptional experience from the very first contact. Rely on our call center appointment scheduling service to boost your business growth today.
Technical support and customer service
At EZ-BDC, we understand that technical support and customer service are essential pillars of any business’s success. That’s why we offer comprehensive call center services, with dedicated agents, to meet the needs of businesses of all sizes and industries.
Our dedicated agents are trained to provide high-quality technical support and exceptional customer service. They excel in managing inbound and outbound calls, resolving technical issues, handling inquiries, and managing customer complaints.
By outsourcing this part of your operations to EZ-BDC, you gain numerous benefits. Firstly, you can focus on your core business, leaving the management of technical support and customer service in the hands of experienced professionals. Additionally, you benefit from increased flexibility, with the ability to quickly adjust your resources according to fluctuating needs.
Moreover, by entrusting this task to external experts, you can reduce your operational costs while maintaining a high level of customer service. Our customized solutions are designed to adapt to your specific needs, whether you require 24/7 technical assistance or multilingual customer service.
By choosing EZ-BDC for your technical support and customer service, you opt for quality, efficiency, and customer satisfaction. Contact us today to discover how we can help improve your customer experience and grow your business.
Virtual Assistant
Are you overwhelmed by the volume of your calls and emails? Or perhaps you simply need help managing your administrative tasks? EZ-BDC is here to free you up to focus on developing and growing your business. Whether you’re a small business, a solo entrepreneur or a professional, our virtual assistant solution can solve many of the problems you face on a daily basis.
Imagine being freed from the burden of answering incoming calls and e-mails, as well as managing tedious administrative tasks. With our virtual assistance, you can delegate these tasks to our experienced team, giving you the time and energy you need to concentrate on what really matters: growing your business.
What’s more, our flexible, tailor-made package allows you to benefit from the services of an administrative assistant at an affordable cost, tailored to your specific needs. Don’t let lack of time and resources limit your company’s potential. Turn to EZ-BDC for efficient, professional virtual assistance, and free yourself from the stress of administrative management today.
Industries we Cover
Automobile
Medical
Catering / Hotel business
Online Sales
Concierge
Partners
Testimonials
+15 years of experience
Presence in over 3 countries
30% to 50% discount
